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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carla Pena

March 13, 2025

5  out of  5
rating by Carla Pena
"I had a fantastic experience at Natalia’s office! They were very knowledge and helpful when it came to finding the perfect coverage for me! They answered all questions and made the process easy and stress free."
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Julia Mendez

March 13, 2025

5  out of  5
rating by Julia Mendez
"Natalia is professional, knowledgeable, and truly puts clients first. They made the process easy, found the best coverage, and provided excellent service. Highly recommend!""
We responded:
"Hi Julia! Thank you so much for leaving our office this wonderful review. It really helps to let our future customers know how we do business. We promise to continue to provide you with 5 start service! --- Natalia "
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Trap Wagon

March 5, 2025

1  out of  5
rating by Trap Wagon
"Could NEVER recommend an agent that thinks it’s okay to dump a family pet behind their backs. Disgusting behavior from someone who’s supposed to represent people, definitely don’t want that sort of person representing me in insurance. State Farm has been contacted directly about this agency."
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Vanir Stevens

March 4, 2025

5  out of  5
rating by Vanir Stevens
"Excellent customer service. The office staff are friendly and very helpful. I am well pleased with the service they provide."
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Isaac May

March 4, 2025

5  out of  5
rating by Isaac May
"This insurance office is top-notch! The staff is highly qualified, and Natalia does an amazing job. I always recommend them to my clients and use them as a go-to reference. They offer great service in Spanish and are super friendly with everyone. Definitely nice to find a place with people you can trust!"
We responded:
"Hi Isaac, thank you so much for leaving our office a great review! We are thankful to be recognized as a great insurance agency. We promise to continue to provide you a top-notch experience. —- Natalia "
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daimen christensen

March 2, 2025

1  out of  5
rating by daimen christensen
"I just want to start by saying I have been with multiple insurance agencies over the years and none of them have ever been as awful as this. If you don’t believe me, then go get a quote. The proven animal cruelty allegations are the cherry on top of this terrible establishment. I think that this agency should be shut down and have their license revoked."
We responded:
"Hi Daimen, I have looked to see if you have an insurance policy in my office. I don’t see you insured or any previous reviews you’ve left. I’m happy to speak with you anytime about your insurance concerns. Please give me a call. 360-675-7300. Thank you, Natalia "
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Brezzy Mullinax

March 1, 2025

1  out of  5
rating by Brezzy Mullinax
"Lies. Wasn't helpful at all"
We responded:
"Hello Brezzy, I am not sure we have done any business together. I’d be happy to speak to you to anytime. My office phone number is 360-675-7300. Please call me so we can address your concerns about insurance. Thank you , Natalia "
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Caitlin Summer

November 20, 2024

5  out of  5
rating by Caitlin Summer
"Natalia helped me out so much today with a quote and helped me figure something’s out with my policy! She is very helpful, knowledgeable, and knows what she is doing!"
We responded:
"Caitlyn , you were such a pleasure to work with and we really thank you for leaving such a great review of our agency! Let all of your friends and family know we can help them! Thank you again <3 --- Natalia "
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Jeff Horst

November 4, 2024

5  out of  5
rating by Jeff Horst
"We have lived in 6 different states all across the country and worked with a few State Farm agencies. Our previous home was in Northern California where fire insurance costs are exorbitantly high. We met Natalia shortly after moving to Whidbey Island and she immediately put us at ease and set up home and car insurance policies at a reasonable cost. She is attentive, organized and provides 5 star customer service. And agent Nicole is excellent at providing information and answering questions. Yes, we highly recommend Talo agency to take care of all of your insurance needs! Jeff and Lois Horst"
We responded:
"Jeff thank you so much for your kind words. We are so happy you decided to give our agency a chance and we promise to continue to give you 5 star service!! ---Natalia"
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Nick Mendoza

September 20, 2024

5  out of  5
rating by Nick Mendoza
"Excellent friendly, professional, and knowledgeable customer service. All my questions were answered indepth and Natalia found a way to add better coverage to my auto policy while cutting my home insurance cost by nearly 50%."
We responded:
"Thank you so much Nick for this wonderful review of your experience with our office! We promise to continue to always look out for your best interest. —- Natalia "
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Nicole Anne Trinh

September 19, 2024

5  out of  5
rating by Nicole Anne Trinh
"Very professional and polite. She's ready to help you with your insurance needs"
We responded:
"Thank you Nicole! We appreciate your kind words."
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Kris Hastie (Gigi)

July 8, 2024

5  out of  5
rating by Kris Hastie (Gigi)
"I’ve moved over from SafeCo. I’m saving 1800"
We responded:
"Hello Kris, thank you so much for leaving us this review and we are so happy to be saving you so much money!! — Natalia "
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Gregory Peterson

June 25, 2024

5  out of  5
rating by Gregory Peterson
"Malia was extremely professional and helpful!!"
We responded:
"Hello Gregory! Thank you so much for leaving Malia a review and letting everyone know that she has taken great care of you. We promise to continue to give you 5 star service for many years to come! ---Natalia "
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Haile wordofa

June 17, 2024

5  out of  5
rating by Haile wordofa
"Professional and helpful staff"
We responded:
"Thank you Haile! We appreciate the review! And will continue your take great care of you! —Natalia"
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Scott Oram

June 14, 2024

5  out of  5
rating by Scott Oram
"Natalia Talo's State Farm Agency is the best in town! Their attention to detail and personalized customer service, really bring back the feeling of commitment from an insurance agent! They make you feel like more than just an account number on a website!"
We responded:
"Scott! Thank you so much for leaving our office this wonderful review! We love what we do and especially customers like you! —-Natalia "
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Maria Alvarez Cortes

June 14, 2024

5  out of  5
rating by Maria Alvarez Cortes
"Switched over 4 years ago and I absolutely love them! Super friendly staff and great rates."
We responded:
"Hi Maria! Thank you so much for leaving our office this great review! We are so happy to help and we promise to co to use the 5-star service for many years to come! —-Natalia "
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Keith Magee

June 13, 2024

5  out of  5
rating by Keith Magee
"Malia was efficient, friendly, and helpful. Excellent result."
We responded:
"Thank you so much for your review of your experience with our office and Malia in particular! She is a wonderful asset to our agency and our promise to you is to continue to provide you with 5 star service for many years to come! --Natalia "
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Zoe Ryn

May 18, 2024

5  out of  5
rating by Zoe Ryn
"They made me feel so welcome and at home. Very friendly, very accommodating and Malia was so amazing at explaining things to me. Natalia has a great team under her leadership and I highly recommend this office. See for yourself they have an exceptional customer service and they will help with all your needs."
We responded:
"Zoe than you so much for this wonderful review of our office! We promise to continue to be there for you with all of your insurance needs. Your Auto, Life insurance and Home insurance we were able to provide great value to you. ---Natalia "
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Brandi Buck

April 29, 2024

5  out of  5
rating by Brandi Buck
"Natalia saved me tons of money on my homeowners insurance!"
We responded:
"Brandi thank you so much for leaving us this great review! Our homeowners insurance rates are really competitive, thank you so much for letting future policyholders know that! We appreciate you. — Natalia "
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Andres Duarte

April 15, 2024

5  out of  5
rating by Andres Duarte
"Amazing customer service! First time switching to State Farm from an old provider and didn’t know what to expect. Malia was amazing and very transparent with how State Farm operates, and explained everything very well! She was very welcoming and very attentive to any questions I had! She even explained to me State Farm’s stay safe and steer clear discounts. I am happy to say I am now State Farm insured with the help of Malia! I definitely recommend others looking for a new insurance provider to call this office and ask for Malia’s help!"
We responded:
"Andres! Thank you so much for letting our future customers know about how great your experience was with Malia here at our office. I am so happy to hear she got you the best rate for your auto insurance by explaining all of the discounts State Farm has to offer to save you money! We promise to always provide you 5 star service. ---Natalia "
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John Arnold

March 29, 2024

5  out of  5
rating by John Arnold
"Natalia and Nicole were very welcoming and cordial. We felt very comfortable with her suggestions. Her setting a schedule for a review of our policy was both prompt and thorough. Natalia made suggestions that were timely. We found that some of condo insurance was less than it should have bee nand we corrected the deficit. She showed us how to save some money on our auto insurance. All in all, it was a good introduction to her agency."
We responded:
"Thank you so much John for leaving myself and Nicole this wonderful text about your experience with our office! We promise to continue to give you the best service possible! --Natalia "
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Amber Waring

February 14, 2024

5  out of  5
rating by Amber Waring
"Exceptional customer service! They can always answer any question I have and are always very kind and welcoming. Payton helped me make sure all my contact information was correct and even gave me a contact card so I never call the wrong office."
We responded:
"Hi Amber, thank you so much for leaving our office and Payton this wonderful review. I am so happy Payton was able to get that contact card downloaded in your phone so you know exactly who we are when we call you. We promise to continue the exceptional customer service! ---Natalia "
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Gary Ludemann

February 14, 2024

5  out of  5
rating by Gary Ludemann
"Recently switched over to this office from my last State Farm. Costumer service is amazing and they are very responsive. Payton helped me with my onboarding and was able to help me set up my apps and Drive Safe and Save. Natalia is a pleaser to talk to and her team members are very helpful."
We responded:
"Gary- thank you so much for letting all of our future customers know of your great onboarding experience with our office and with Payton helping you set up your mobile app and getting Drive Safe and Save set up."
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Angela Ralph

February 7, 2024

5  out of  5
rating by Angela Ralph
"Thank you ladies you are very professional and friendly and I feel good about this !"
We responded:
"Thank you so much Angela for leaving our office these wonderful words. We will continue to take great care of you! This is our promise to you. --- Natalia "
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Toni Padilla

February 3, 2024

5  out of  5
rating by Toni Padilla
"Buenos precios de seguros para carro"
We responded:
"Antonia, Muchas gracias por sus amables palabras sobre nuestra oficina de seguros. ¡Prometemos cuidarte bien! ---- Natalia "